PT400 ACSR Pro Tools System Support


This is a blended course of 3 days online content and 2 days classroom.


The ACSR Pro Tools System Support (PT400) is a blended course providing online content prior to attending a classroom Instructor-led training program. Students will learn configuration and troubleshooting techniques to minimize system downtime and maximize productivity, focusing on Pro Tools | Ultimate software and HD-series hardware problems. Lab work and role playing give students practical experience. After completing the class, participants are able to provide first-line support to the Avid Pro Tools and Pro Tools | Ultimate customer base.

There is an initial Online Exam and the hands on activity concludes with a significant practical exercise in preparation for the certification exam.

This course prepares candidates for the Avid Certified Support Representative: Pro Tools certification exam, as well as being the foundation of the program for candidates pursuing the full certification path to become an Avid Certified Support Representative: Elite.


This course is designed for:

  • Support and maintenance personnel
  • Pro Tools | Ultimate users who wish to expand their technical expertise


The following are highly recommended: 

  • Completion of the Pro Tools Fundamentals (PT101) course, or equivalent experience
  • Familiarity with Windows and Macintosh Operating Systems
  • Technical and operational knowledge of Avid Pro Tools | Ultimate systems with HD-series hardware is recommended

Learning Objectives

At the end of this course you will be able to:

  • Identify and configure Mac & PC CPUs and Operating Systems for use with Pro Tools software & hardware
  • Install and configure Avid Pro Tools | Ultimate software & HD-series hardware
  • Review and identify Pro Tools | HD hardware including audio interfaces, PCIe cards, synchronization devices, etc.
  • Explore, install, configure and troubleshoot synchronization concepts
  • Compare capabilities between Pro Tools product lines
  • Troubleshoot and resolve problems on Avid Pro Tools systems
  • Be ready to sit the ACSR Pro Tools certification exam


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